Black Original with large images – and no navigator image

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

With relatively large images (>15’000 pixels) PhotoAI does not show the original image in the öeft part of the viewer. The navigator image is also missing.

largeimage
largeimage1920×1188 38.1 KB

Steps to reproduce issue:

  1. Step 1
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  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Hi John
Here is the system report – and the logs as of today
Mac Studio_MZ.spx (9.5 MB)
2024-07-26-17-01-15.tzlog (15.9 KB)
2024-07-26-18-39-28.tzlog (127.8 KB)
2024-07-27-11-01-7.tzlog (31.9 KB)
Filter Plugin Log.txt (4.0 KB)
lastSessionFiles.txt (22 Bytes)

4

I’d like to see if the following troubleshooting process might help with this issue you are reporting:

Topaz Photo AI Freezes on Importing Image (Mac)

Let me know if it’s working after doing this and I’ll keep an eye out for your reply.

5

Hi John
This is my standard procedure when in troubles - but it does not help.

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