Black Areas Added by AI 2.21

While processing a number of photos recently, Topaz Photo AI has added black “Blobs” to my photos that were not there prior to utilizing AI 2.21 (Windows).

Steps:

  1. Process photo in PS

  2. Load the photo into AI for analysis (utilizing PS’s filter drop down…

  3. Press Save to Adobe Photoshop. Once returned to PS, the black blobs appear.

And, if I delete that edit and try again, the black blobs may appear elsewhere.

Thank you for your help. In the meantime, I’m reverting back to the stand alone Topaz Sharpen and DeNoise programs.

Thanks for sending in those images and examples.

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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