[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
1: Open sony Raw file ARW in LRC (Windows 11 Home 22631.3447) _ Edit it
2: Edit with PhotoAI (ver 3.0.0) from LRC (Convert to TIFF during export to PhotoAI)
3. Sharpen and Denoise -
4. Return to LRC ver 13.2 - CamRaw 16,2
5. Fails in LRC (See Scr shot) - Seems to happen all the time in BnW pictures?!?
Thank you for sharing this information and the screenshot.
This is a known issue that we are currently working on fixing.
In the meanwhile, I recommend this workaround:
Let me know if that is working for you.
When I use Photo Ai with an image that I converted to B&W, it shows up in color in Photo Ai. Is this right? Shouldn’t I see the image in B&W on the Photo Ai screen? Thanks.
This has never worked in Topaz PhotoAI, but decided I was now frustrated enough to report it. When I try to sharpen or denoise a black and white image , the resulting file ALWAYS says “File not supported or file damaged”. I am using an olympus camera, and it fails with both the ORF files form the OM1 and the EM1-Mk2
Steps to reproduce issue:
Error 100% of the time
Topaz Photo AI [v3.0.1 and prior] on [Windows]
Since upgrading to Photo AI 3 (3.0.2) after exporting a black and white file back into Lightroom Classic after using Photo AI, the file cannot be read by LR - there is a black exclamation point in LRC and if I click on it - the pop up says Lightroom has encountered problems reading this photo. You will not be able to make adjustments to this photo. This looks like an existing issue reported Feb 2 and 17 but I cannot comment on those as they are more than 60 days old.
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.] problems with Photo AI when rendered in B&W using Lightroom Classic
Steps to reproduce issue:
iMac.spx (7.6 MB)
Topaz Photo AI [v1.x.x] on [Windows/Mac]
This topic was automatically closed after 60 days. New replies are no longer allowed.
If I modify a photo in Lightroom Classic, including changing its profile to a black & white profile, then Right-click the photo and “Edit In” PhotoAI, when it saves the .tif file back into Lightroom Classic, I get a message “The file appears to be unsupported or damaged.” This behavior has persisted through the last one or two updates of PhotoAI, which currently is v. 3.0.4. My LR Classic is 13.4 Release, and Camera Raw is 16.4. The problem only seems to occur in photos that have been changed to a black and white profile, and persisted after closing LR and PhotoAI and starting over. If I use DeNoise AI or Sharpen AI instead, I have no issue.
I reported this issue on 2/2/24 and was told to close LR Classic and re-install Photo AI. In a subsequent email, I was told this was a known issue in the LR plug-in that would soon be fixed.* Here we are, 5 months later, and the problem persists, despite removing and re-installing Photo AI today.
*Here is the message Jeff at Topaz sent to jeppinet when he reported this issue on 2/17/24:
"I have some more information on this issue. There is a known bug with greyscale/B&W where the output file is invalid. I made a task for my team to look into this and hopefully we can get a fix soon.
For now, a solution would be to convert the image to color, process it in Topaz Photo AI with color, then take the output file and convert it back to B&W.
Let me know if that workaround is functioning for you."
Topaz Photo AI v3.0.4 on Windows
Using Lightroom Classic, I sent a photo to Photo AI as a TIFF. In Photo AI, I applied DeNoise and Upscale. Back in Lightroom Classic, an error was reported that the TIFF image is unsupported or damaged and that Lightroom was not able to read the file.
This zip file contains a screenshot of the error from Lightroom Classic and the TIFF from Photo AI.
Archive.zip (37.0 MB)
Steps to reproduce issue:
Topaz Photo AI [3.0.4] on [Mac]
Can you confirm with me which Lightroom Classic plugin you are using in your workflow:
From LR Classic, Edit In → Photo AI
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this error message while using the Lightroom Classic External Editor plugin for Topaz Photo AI.
After you have done this open Topaz Photo AI as and go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
Hi John -
I’ve uploaded my Mac’s System Report and a screen capture video showing the issue - it is very repeatable - to Dropbox. Please advise if you need anything additional.
Thanks,
Tony
Thanks for sending in that information.
The issue seems to be because you are using a conflicted path in Lightroom Classic, you can use one of the following plugin options:
Please note:
Make sure you use Photo > Edit in > Topaz Photo AI (in rectangle) instead of Edit in > Edit in Topaz Photo AI (crossed in red).
Hi John -
I disagree with your conclusion and refer you to the second screen video I uploaded to your Dropbox, where I get the same error using your steps of:
Photo > Edit in > Topaz Photo AI
Regardless of using Edit In > Topaz Photo AI or Edit In > Edit In Topaz Photo AI, Lightroom Classic is reporting errors from the Photo AI created TIFF file.
I can reproduce this error regardless of which menu item I choose or if I get to Edit In from the Photo menu bar pull down or right click.
Screenshots:
Photo AI is invoked from the Photo > Edit In > Topaz Photo AI menu
Default settings are used
Photo AI opens. Autopilot applies Denoise. Upscale is added and width of 6000 pixels is entered
Photo is processed and returned to Lightroom Classic where the same error is reported.
This problem has been described previously; BW images sent to Topaz AI and then exported back are not viewable in Lr Classic. Topic was closed, but remains marked as pending. I have been delaying upgrades until it’s fixed.
One of several previous topics: Black and White File Fails to Export to Lightroom Classic - #18 by tbalzanto?
