On an i9 Intel Imac with Radeon Vega when selecting the “Sharpen” tool and attempting to make the brush smaller, the cursor is updated every 2 seconds, stutters, the spinning wheel keeps on spinning (not the mac spinning wheel, but the one in the program that signals it’s “working on it”). When it stabilizes after a few minutes, it’s still unusable with refresh on the mouse movement of one second.
Latest version for October 2nd 2024.
To help troubleshoot this problem, I’d like for you to follow the directions below:
Topaz Photo AI | plist Deletion
I will note that Intel CPU Mac devices are slightly underpowered for AI processing and will perform slower. We have some more information on our Topaz Labs Documentation page that I will link below for your review:
Topaz Photo AI | System Requirements
You can also try adjusting your AI Processor to run on your CPU. To do this, please open Topaz Photo AI, go to Preferences > General , and set the AI Processor to CPU .
Many users with Intel MacOS machines have reported that Topaz Photo AI v3.0.4 or v2.4.2 is most suited for their needs and experiences, as well as better processing times and consistent edits and displays. I have included a link to that those previous version below if you would like to revert to this version for your machine:
Topaz Photo AI | v3.0.4 | MacOS Installer
Released June 13th, 2024
The newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates.
It can sometimes work on underpowered machines; however, it will be slower than v2.4.2
Topaz Photo AI | v2.4.2 | MacOS Installer
Released March 28th, 2024
Let me know how this goes for you, and if you have any other questions in the meantime, feel free to ask me here.
