Batch processing bug with autopilot

[kenhall1702a]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1
   Open TPAI manually
   (or use edit in TPAI from LRC)
2. Step 2
   Attempt to edit 336 images which are in TIFF
   Drag and drop onto TPAI and explorer
   Have LRC send images to TPAI
3. Step 3
   Select All
   Apply Autopilot
   Autopilot says it was applied
   Export 336 images converting TIF to JPEG to original folder no Prefix or Suffix
   conversion begins and then the program crashes.

---

Topaz Photo AI [v3.3.1] on [Windows]

[john.topazlabs (John S)]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

• How To Obtain Your System Profile (Windows)

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request