Authenticating Message

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Once i’m done editing image in Topaz AI 3.1.0 i receive the ‘Authenticating’ message and it won’t let me export back to photoshop.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please follow the steps below to reset your Photoshop plugin.

  1. Close Photoshop fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Photoshop Elements and check the File > Automate > Topaz Photo AI plugin again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugin | Photoshop & Photoshop Elements

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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