Audio does not transfer to output video

Topaz Video AI Bugs and Issues
1

when outputting a video file no audio comes with it in any format.
DxDiag.txt (177.0 KB)

software does not identify any errors on file completion

thanks

2

Hi Andrew,

Could I take a look at the app’s log files to see what is causing the error in Video AI?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport.tar.gz” file to your reply.