Apple Photos app cannot round trip to save file when finished with photo AI edit

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
2024-09-06-10-51-17.tzlog (191.2 KB)
using “edit in Topaz Photo AI” to open photo AI app
done the edits.
export to Photos app
clicked “Save Changes”
Screenshot 2024-09-06 at 11.06.14 AM
message prompted and refused to save the changes.
the operation is failed.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v3.2] on [Mac]
Apple Photos app v9.0

2

Please follow the steps below:

  1. Close Apple Photos fully.
  2. Disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.
  3. In the MacOS System Settings > Privacy & Security > Files & Folders, find Installer and enable all locations for it.
  4. Run the Topaz Photo AI installer. You can download a new installer from the downloads page directly. Topaz Labs | My Account | Downloads Page

Let me know if that works for you.

1 Like
3

Thanks for the tips.
it works. Thank you very much :+1:t3::+1:t3:

Regards,

Frank Tsang

 *Disclaimer* *This communication is confidential and intended solely for the addressee(s). Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without disclosing it. Thank you.*

E-mail including attachments is susceptible to data corruption, interception, unauthorized amendment, tampering and viruses, and we only send and receive e-mails on the basis that we are not liable for any such corruption, interception, amendment, tampering or viruses or any consequences thereof.

1 Like