When exporting the App keeps crashing …
Topaz Photo AI [v1.x.x] on [Windows/Mac]
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
Here you go!
lastSessionFiles.txt (3.3 KB)
2024-10-22-04-40-24.tzlog (31.9 KB)
2024-10-20-21-02-56.tzlog (1.54 MB)
2024-10-22-04-18-27.tzlog (1.65 MB)
2024-10-20-20-08-15.tzlog (1.28 MB)
2024-10-20-20-34-1.tzlog (1.99 MB)
2024-10-20-10-43-42.tzlog (31.9 KB)
2024-10-20-10-46-24.tzlog (2.24 MB)
2024-10-20-11-43-3.tzlog (1.32 MB)
2024-10-20-11-12-4.tzlog (3.44 MB)
2024-10-20-13-00-27.tzlog (638 KB)
Topaz Photo AI Installer Log.txt (4.92 MB)
2024-10-20-13-06-15.tzlog (1.15 MB)
2024-10-22-04-40-24.tzlog (1.06 MB)
2024-10-22-05-01-18.tzlog (31.9 KB)
2024-10-22-04-56-52.tzlog (686 KB)
lastSessionFiles.txt (1.95 KB)
We want to ensure you have the latest GPU driver by updating it through the Device Manager > Display Devices window.
After you have done this, please reboot your machine and run some tests after this process and then if you are still experiencing problems.
You may want to try adjusting your AI Processor by following the steps below to see if it helps with this crashing error:
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Open Photo AI
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Go to Edit > Preferences > General
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Set your AI Processor to CPU
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Click Apply
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