App Hangs on Exit

Topaz Video Bugs and Issues
1

Besides Topaz Video not running Starlight, every time I use it for any other model and I try to close it by pushing X on the top right, it stops responding and I have to close it with Task Manager.

|Processor|AMD Ryzen 7 5800X3D 8-Core Processor (3.40 GHz)|
|Installed RAM|32.0 GB|
RX4090 GPU

1 Like
2

Same here.

3

Same here.

AMD Ryzen 7 5700X
RAM 32.0 GB
GPU RTX4060

5

Same here too, Video AI 7 works fine but Video AI studio hangs on close down with X (top right) or ‘Exit’ (left side menu).

Intel Ultra 9 285K cpu
64GB DDR5
LGA 1851
Nvidia 5090

6

I have a similar issue. Close button crashes, but using File/Exit closes cleanly.

1 Like
7

same here.

AMD Ryzen 7 7800X3D

RAM 64 GB

GPU RTX4070TI

Windows 11 24H2

8

Same here

V1.0.1

Windows 11

Core i9 12900 64GB RAM, RTX 4070/12G

Edit: seems it’s not happening every time, but still quite often.

9

Same here as well, I reported this in the beta.

CPU: AMD Ryzen 7 7800X3D

RAM: 64 GB

GPU: RTX 4090

Windows 11 24H2

10

I encounter a hanging freeze when I exit Topaz Video v1.0.2, and I have to use Task Manager to stop the process. I don’t know if there is any crash dump or error output because it doesn’t technically crash, it just freezes. I thought it might be a bad install, so I uninstalled and reinstalled the program, but the issue started up again immediately. It’s not 100% repro, as sometimes it happens and sometimes it doesn’t.

I’m using an AMD Ryzen 7 7800X3D and AMD Radeon RX 7900 XT.

11

I also have it, same CPU, but using an Nvidia 4070 GPU

12

This was patched and resolved in version 1.0.3. If anyone is still experiencing this issue in a different release of the app, please email the support team directly at help@topazlabs.com.

1 Like
13

Still happening here with 1.0.4. Log has been sent.

14

Then the patch did not work. Same here, still happens with 1.0.4, i have to manual kill the Topaz video task.

15

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
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When I run conversions, I will remove them from Topaz using the “remove all inputs”. Then when I try to close Topaz Video AI, the program hangs. To get it to close, I have to click on the icon in the task bar and select “Close window”, then I get the Windows message “program not responding etc.”

If I haven’t run any conversions, it closes fine.

I’m running Topaz Video AI 1.0.1

Edition Windows 11 Home
Version 24H2
Installed on ‎2/‎23/‎2025
OS build 26100.6584
Experience Windows Feature Experience Pack 1000.26100.234.0

13th Gen Intel(R) Core™ i7-13700KF
NVIDIA GeForce RTX 3070 Ti w/ 8 GB
64 GB RAM

16

[If you are posting a new bug, please include the following]

  1. Crash on shutdown via upper right corner X. Shutdown is normal when using “File > Exit” menu.
    logsForSupport.zip (2.2 MB)
    DxDiag.txt (129.6 KB)

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

17

I can confirm the same, patch has not fixed this issue. I still need to use task manager as well to close it.

19

please undo marked as solved, when it’s not solved @kyle.topazlabs

3 Likes
20

Updated and sent new info to the devs for further review.

1 Like
22

[If you are posting a new bug, please include the following]

  1. Crash on shutdown via upper right corner X. Shutdown is normal when using “File > Exit” menu.
    logsForSupport.zip (2.2 MB)
    DxDiag.txt (129.6 KB)

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

23

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