After updating to 1.4.0 I cannot use Starlight anymore. All models are affected. I tried different content, but each time I get an “Error!” message. I also deinstalled and reinstalled everything but the error remains.
The devs are looking into reports of these errors. To assist with the situation, can you send the logs to the support team at help@topazlabs.com?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
I am having exactly the same issue, none of the Starlight models work or load on 1.4, I have forwarded on the logs.
regards
Stephen
One of the problems I discovered is that if you try to cut only a part of the video, it causes a huge memory leak resulting in an error. If you use the entire video or trim it beforehand with .\ffmpeg.exe -i .\video.mp4 -ss 00:00:34 -to 00:00:40 -c copy -avoid_negative_ts make_zero video.mp4, it works.
Thanks, Ill pass that along to the team for their investigation.
