Hello,
After changing my to a new computer, reinstalling Creative Cloud and Topaz, I try running the Topaz tools and ALL of them in plugin form and stand alone for return a BLACK picture when I select OK in Photoshop or Save in the stand alone.
This happens on the trial versions, activated versions etc.
If you are running Windows, please update your GPU drivers from the manufacturers website … i.e. if either a NVIDIA or AMD from their website or if a Intel from the PC manufacturers website.
If you are on MAC please raise a help request from the link at the top of the page.
Obviously your new PC meets the minimum technical requirements for all Topaz Products?
On a hunch I reduced the resolution of my image and bingo, the plugins work. So smaller images render correctly and larger images render black. Very frustrating.
Just an update on this one. It appears that the plugins work on image with a max long side of about 5400 pixels. This sort of works. Though on current 8K files it doesn’t work at all. Bummer.
Again for those that need to know the plugins appear to only be partially compatible with Intel’s new UHD 620 GPU. Even though the installation says it’s fully compatible.