AI Error

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered: When trying to enhance resolution using any AI Model it fails for “AI Error”
  2. Your system profile - See attached DXDiag.txt
  3. Your log files (Help > Logging > Get Logs for Suppor
    DxDiag.txt (132.9 KB)
    t)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
logsForSupport.zip (261.6 KB)

Looks like model issues, can you open the Model Manager and make sure that all the models are downloaded to your system? File>Model Manager

Get Error: SSL connection failed

Are you running any anti-virus, VPN, proxy server settings or have any web browser extensions that are blocking the connection?

I disabled Kaspersky and it will download. But I certainly cannot run my computer without protection and adding program to Allowed Apps in firewall rule did not allow download of models.

What ports does this need to use for accessing models?

Once you download the models you should be good to have that running again.

Our authentication occurs through these domains:

http://api.topaz-labs.net/
topazlabs.com
downloads.topazlabs.com
veai-models.topazlabs.com
models.topazlabs.com
http://et.topazlabs.com/

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