hi everyone,
i needed help,
Hi Nina.
Welcome to the community please can explain more about the problem you are having for example is it an actual download or login issue
Here’s the link to contact the good people at Topaz Support directly
In the meantime here’s a direct link to the latest version for you to try and if you have a VPN active please disable it beforehand
Topaz Video 1.6.1
Hope this helps
The AI Error of not being able to download is generally a connection issue with the server. If you are running any VPN, anti-virus or connection blocking apps please disable them or add the app to their whitelist so that the models can download for use.
If you can grab the logs from the app and send in to that email address AND-E share it will be helpful in troubleshooting.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
