AI Drops With No Warning

AI initiated from Capture One crashes with no trace when trying to increase sharpen amount.

Steps to reproduce issue:

  1. Edit with… via Capture One
  2. Pull sharpen slider to the right
  3. App crashes with no warning or sign of any trouble.

Topaz Photo AI [3.0.0.] on [Windows 10]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

Hi,

I got system info, but you haven’t explained how to go to that help, F1 key doesn’t bring it.

pon, 29. srp 2024. u 16:28 John S via Topaz Community <noreply@topazlabs.com> napisao je:

Hi, will I get any response to this?

Regards,

pon, 29. srp 2024. u 23:21 Drazen Cavar <jaimoe1@gmail.com> napisao je:

My apologies for missing your response on this thread. Are you able to send in the system profile information to the Dropbox link in the comments above?

Hi, your response is also stuck in my mailbox.

I am sending the system info, please give me more detailed information on how to get another information you need.

Regards,
Drazen

sri, 7. kol 2024. u 00:03 John S via Topaz Community <noreply@topazlabs.com> napisao je:

(Attachment Syst_Info.nfo is missing)

Did you send the system profile via the Dropbox link above? I do not see the information in my Dropbox folder and it does not appear the system profile information attached to this forum thread.

I sent the file as per your instruction, but attachment was rejected by your server, ordinary system info file.

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