AI 2.0 slowness makes it hard to use

Using my MacBook Pro, with Radeon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB. Since upgrading to 2.0 the processing time has tripled. I used to use Photo AI on most photos, but now I am hesitant to use it at all. When I have MANY photos to process the time it takes is prohibitive. Anyone else have this problem or a solution? Thanks,.


Thanks for reaching out. Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.

It sounds like your installation may be missing model files, you can run the installer to try downloading the rest if you are missing any.


Thanks for your reply. I’m attaching the logs as you requested. I hope I did it correctly! If not let me know.

2023-09-11-19-57-58.tzlog (156 KB)

2023-09-11-20-06-13.tzlog (165 KB)

2023-09-11-22-12-15.tzlog (120 KB)

2023-09-12-11-19-25.tzlog (154 KB)

2023-09-12-16-05-31.tzlog (112 KB)

2023-09-12-16-46-59.tzlog (124 KB)

2023-09-12-22-18-24.tzlog (145 KB)

2023-09-13-10-48-23.tzlog (102 KB)

2023-09-13-11-16-20.tzlog (188 KB)

2023-09-13-11-23-53.tzlog (230 KB)

2023-09-15-11-29-21.tzlog (15.5 KB)

Filter Plugin Log.txt (11.5 KB)

Thanks for sending the logs. It looks like the processing is going as expected, but the processing times are up to 83 seconds.

We can try switching the AI Processor to see if using a different processor improves the performance.

Go to the Topaz Photo AI > Preferences > General > AI Processor menu and try testing the different options in the dropdown menu.

Let me know which option is working fastest.

Thanks. I used Auto, CPU, and my AMD Radeon 560X processor. The AMD seems to work a lot faster. I’ve also updated to 3.0.3 Photo AI.
Here are the logs, though, to look at.

2023-09-29-13-45-13.tzlog (190 KB)

2023-09-19-14-52-24.tzlog (149 KB)

2023-09-19-15-22-39.tzlog (331 KB)

2023-09-21-12-41-23.tzlog (162 KB)

2023-09-21-14-55-24.tzlog (430 KB)

2023-09-29-13-19-30.tzlog (99.6 KB)

2023-09-29-13-23-14.tzlog (16 KB)

2023-09-29-13-25-10.tzlog (16.7 KB)

Is the processing speed acceptable with the AMD Radeon graphics card selected?

Note that this graphics card is low performance compared to many new devices so slow processing may be expected, but it should not be significantly different from before.

Thanks. It’s still slower than expected, but I’ll live with it for now. Photo AI is a great program and use it often. I’ll have to check about the card, although on a MacBook Pro I doubt I can get it changed out for a faster processor.

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I appreciate your flexibility on this. Let me know if I can help with anything else in the meanwhile.

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