After upgrade to AI Video 7, Starlight is completely gone (not an AI Model option), Credits are gone

Topaz Video AI Bugs and Issues
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  1. After upgrade to AI Video 7, Starlight is completely gone (not an AI Model option), Credits are gone
  2. macOS
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Can you check to see if cloud processing is disabled in the preferences?

Topaz Video AI > Preferences > Features

Screenshot 2025-05-19 at 6.33.02 PM
Screenshot 2025-05-19 at 6.33.02 PM1552×986 121 KB

3

Cloud processing was & is enabled.

4

Can you share your app’s logs?

To gather logs, please open Video AI and select Help > Logging > Get Logs for Support and attach the zip file to your reply.