After recent updates transparent background source images come out with a black background after running through Topaz

Topaz Gigapixel AI Bugs and Issues
1

after recent updates transparent background source images come out with a black background after running through Topaz.

How do I get this to stop?

newlogo5-gigapixel-cgi-2x
newlogo5-gigapixel-cgi-2x1920×1920 59.5 KB

newlogo5
newlogo53000×3000 298 KB

2

Hi.

This issue is currently being investigated and the best thing to do is rollback to the previous version until this is fixed

here’s the link for both Windows and Mac

Windows
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/8.2.2/TopazGigapixelAI-8.2.2.msi

Mac
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/8.2.2/TopazGigapixelAI-8.2.2.pkg

Hope this helps

3

Thanks for the advice and the links. Hope it’s fixed soon. At first I thought it was something I was doing in my export, but it kept happening, so I figured it wasn’t just me.

1 Like
4

I installed version 8.2.2 (macOS) as noted above and it contains the same bug. Can we roll back to V7?
PNQ 2024 LOGO-2 CROP
PNQ 2024 LOGO-2 CROP-gigapixel-text-shapes-1x

5

Hi.

Here’s the link for version 7.4.4

Windows
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/7.4.4/TopazGigapixelAI-7.4.4.msi

Mac
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/7.4.4/TopazGigapixelAI-7.4.4.pkg

And the link for all previous versions

Hope this helps

6

@AND-E , I tried rolling back to 7.4.4 and I’m getting the same thing. One thing to note is that for me it’s only happening on designs with all black font. I ran the newest v8 on a design this morning with black font and a white outline and the full black output didn’t happen. Then I ran 8 on my next design (all black font), got solid black output. Rolled back to 7.4.4, same thing.

Any other ideas? This design I’m working on needs to be black text only, no outline.

7

I hadn’t tried testing any PNG’s previous to Gigapixel update, however, I’ve Just tried exporting a PNG Image with transshipment background from Photoshop to my desktop then, drag and drop it into Gigapixel AI applied 2x upscale saved image back to desktop as PNG and opened back into Photoshop

Everything is working as expected image successfully opened in Photoshop and retained the transshipment background

I’m using a Windows machine and the latest Gigapixel version 8.3.1

Here’s the link to version 8.3.1 for both Windows and Mac

Windows
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/8.3.1/TopazGigapixelAI-8.3.1.msi

Mac
https://downloads.topazlabs.com/deploy/TopazGigapixelAI/8.3.1/TopazGigapixelAI-8.3.1.pkg

I sincerely hope this latest update works for you if not then, here’s the link to contact Topaz Support directly

Topazlabs Support
support@topazlabs.com

8

I’ve been having the same issue, but with all-white instead of black. If you’re still running into this, my workaround has been to brush a tiny colored dot on the art in Photoshop and then remove it/brush it white again after upsizing the PNG. For some reason, this has worked for me to retain the transparency.

Edit: I just updated to 8.3.3 and I’m not having the issue anymore, but I’ll leave this here in case anyone else is experiencing it!