After processing 99% the processing stops showing (X) and the video gets deleted

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
logsForSupport.zip (643.5 KB)

2

Looks like you have an Apple M2 with only 8gb which comes nowhere near to
recomended system let alone minimum needed to run TVAI

Also you downgraded from 5.3.3 to 5.2.1

Any reason for this ?

3

Your system is below spec for v5 of Video AI, however try clearing the Plist files for Video AI and then restarting your system.

How To Delete Your Plist Files

If you still run into issues after that please reach out to the support team directly at help@topazlabs.com and we can try and assist further.

4

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