After pressing Export As, videos are showing Error in the Export window, failed to render

[john.minton]

After pressing Export As, videos are showing ‘Error’ in the Export window.
Every clip I try fails to shows the error and fails to render.

MacBook Pro M2 Max
OSX Sonoma 14.2.1
64GB
logsForSupport.zip (228.0 KB)

[kyle.topazlabs]

This appears to be a permissions issue;

Please make sure that the export path you are writing out to is readable and writable by Topaz Video AI and that the path exists.

Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after:If this does not work, please proceed to a clean install which should reset the app’s permissions.

1. Uninstall Topaz Video AI by dragging and dropping the app into the trash bin
2. Delete the plist files & empty the trash bin
   How To Delete Your Plist Files
3. Reboot your Mac
4. Reinstall the version of the app you were using from the Video AI releases - community page

[john.minton]

Thanks, destination file it is.

[Chamberhouse]

Should anyone really trust an app as bug-ridden as TVAI with full disk access? It certainly doesn’t have full disk access on my Mac - and that hasn’t caused any file access problems.

It only needs to be given access to specific folders as needed.

Thanks.

Andy