After installing the new version of Face Recovery filter doesn’t work anymore, it doesn’t improve faces at all. Nothing happens to the selected face, it stays the same as on the source. Even if I set the strength level to 80-98…
Upscale only affects the file size, it becomes larger, but there are no other visible changes.
The previous version of TopazGigapixel worked fine
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This is certainly strange. Would you mind sharing your original image with me so I may investigate further?
You can securely submit one or two images to our Dropbox. Please let me know if you send something.
We will need the original file, the output file, and a screenshot of the settings used.
Thank you!
I submitted 2 photos (before and after) and settings.
I was trying to improve the first face on the left, which is in a bit of a blur. But without cusses( I don’t see any upgrate, only the pixel size is larger.
Thank you in advnace for your help!
Unfortunately, I was able to replicate this issue locally. Surprisingly, I actually found that our legacy Compression model was able to bring more out of the image, and provide a bit of an increase in Face Recovery.
With that said, I have noticed an uptick in our Face Recovery model not properly analyzing images that are slightly out of focus. I am going to provide our conversation to add context for our team.
Let me know if you have any questions.
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Thank you, Justin
Is it possible to install again the prevous verion of the software until you fix the error and new updates are released? It worked well with those kind of blurry faces. And I need it now…
Absolutely!
Please see the link below to download the installer for Gigapixel version 7.4.4. Clicking the link will automatically start the installer download, and after the download completes, please open the installer to follow along with our installation wizard.
Gigapixel - Version 7.4.4 (Mac)
Gigapixel - Version 7.4.4 (Windows)
