Abnormally soft image after updating to v1.2.4

Topaz Photo AI Bugs and Issues
1

After updating to Photo AI v1.24, when in Lightroom and clicking Process with photo AI, the image imported to Photo AI and letting autopilot do its work, the image appears abnormally soft. No details whatsoever. It did eliminate the noise, but the results are terrible. Did not have this problem with the last version. Any suggestions?

2

This sounds like a system-specific issue, and we can look into it.

To help us identify the issue, can you please send us:

  1. Your application logs: Help → Open Log Folder and send us the most recent 5 files.
  2. System profile (Win, Mac)
  3. Original image you were using

You can upload them here. Thanks!

3