Have used the upgrade AI 2 on seven files that I had discarded due to noise & sharpness. For all seven photos the noise was very high and the AI never activated the noise button, but it did on all six do the sharp button. I find this odd. The previous last upgrade before AI 2, did not save a single file, just freeze. Set this aside and hoped for the upgrade, still had the single Topaz G, D, S software which I used. I like the options of more adjustment for noise, have used all three levels with mostly good results; one file nothing helped (that’s okay, some files won’t work). Now the denoise button is fine just has to be manually clicked. Like the added light button too. On all versions of AI 1 I’d bring in a file sometimes it improved without clicking on any buttons, miss that. AI 2 will save my adjustment so it corrected the last AI 1 upgrade, which is really important, duh, LOL!
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@irish.armiger It’s possible there are missing detection model files. I’ll assume you’re using a Mac because it sounds like you’re running into a freezing issue that’s specific to Mac. (Let me know otherwise).
If the application is freezing, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)
Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files. Then rerun the installer.
That should get Photo AI working properly for you again .
