5.1 Update, Random GPU change, Aion not working

Posting a few together as they have been “Bugging” (HaHa) ne for a while

  1. After updating to 5.1 No previews would show. I could view the preview file by r clicking the preview and selecting to show it in windows. - I have reverted to 5.0 and it now works fine.
  2. Almost since I started using the program a year ago, every so often (then for a random amount of time) my selected GPU will not be used. IE I have my NVIDIA card selected user the preferred GPU (Topaz settings) and it will use by CPU or the Intel built in GPU. Sometimes I can resolve this by stopping and restarting the process and restarting it, sometimes I have to reboot (preview or export).
  3. Aion almost never works. It will take forever to load and then do nothing or use the Intel GPU or just plain error out (since its introduction).
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7D17
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core™ i5-10600K CPU @ 4.10GHz, 4104 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. 1.C0, 6/7/2023
SMBIOS Version 3.5
Embedded Controller Version 255.255
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MAG B560M MORTAR WIFI (MS-7D17)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = 10.0.22621.2506
User Name
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 80.0 GB
Total Physical Memory 79.8 GB
Available Physical Memory 61.1 GB
Total Virtual Memory 84.8 GB
Available Virtual Memory 63.9 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Audit
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

… and oh ya. After each install i have a Topaz Video AI icon on my desktop (which is fine) that I have to enter my admin creds and modify the ownership of to delete (which is not fine).

Could you open up a support ticket help@topazlabs.com with your apps logs and system profile so we can look into this? Please include the link to this post.

  1. To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

  2. How To Obtain Your System Profile (Windows)