[5.0.4] At the end of the process, the file cannot be opened

Same problem also in relase 5.1.1, it has not been fixed yet.

I tried the new release 5.1.2 and again it did not return the file duration.

Can you send me that file again, I would like to run it through again on our end to try and replicate and share with the team.

Submit File to Dropbox

file sent.

Thanks, testing it now.

1 Like

Exported and I am seeing the length appear on my system in Win 10 and the video plays in VLC player without issue.

image

Always as an output file in mov ProRes 422 HQ ?
Strange in my system with W11 with Topaz and 4.2.2 works regularly.

The issue canā€™t fix? the exported mov files can be palyed in VLC. But canā€™t imported into Davinci( Crash or no sound). into adobe premiere, video will become all green frameā€¦

The test was repeated on formatted machine and clean installation from with Windows 11 22631.3880.
Installed motherboard drivers and RTX 4080 video card (latest nvidia studio version 555.99 drivers).
Installed only the version of Topaz Video AI 5.2.1.
Performing a simple test without any AI model the exported file still has the same problem.

These are the main directories of the formatted machine:

I attach the log file for investigation.
logsForSupport.zip (32.1 KB)

same issue here, tested on two computers. log enclosed.
the issue occured on log 2024-07-13-15-01-38-Main.tzlog

logsForSupport.zip (5.6 MB)

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