Good morning
Also with this new version unfortunately I have detected the same problem, the 15 minutes long mkv input file, exported to ProRes 422HQ with upscale process >Proteus returns me a file that cannot be opened.
I attach the log file for investigation.
logsForSupport.zip (130.3 KB)
What video player or app are you using to try and open/play the video?
I apologize for the delay in replying I was out of town for other commitments.
The problem occurs with playback with MPC-BE, MPC-HC, VLC, however with version 4.2.2 this kind of problem has never occurred.
I wanted to supplement this discussion with more information.
When the file has been exported in addition to not being playable, the windows explorer does not display the duration of the video file.
Can you send me the input file so the team can test to try and replicate the issue?
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
The file was sent is a 15 minute sample (1080p size 3.3GiB) also I wanted to specify that I used the upscale 1080p>2160p procedure with Proteus Enhance MQ.
What are the manual parameters you have applied under the Proteus Model?
I have to do the test again, the parameters I didn’t memorize, I don’t know if they are contained in the log I sent.
I got the same problem. I tried to remux the files using ffmpeg command:
ffmpeg -i input_file -c:v copy -c:a copy output_file
and it works well. The output video display normally and can be input to editing softwares like Davinci Resolve and Adobe Premiere Pro. Not sure if Topaz Video AI ffmpeg got any issues.
So is the problem replicable and can it be solved?
Pulled the settings from the logs and it is in the queue. Ill reply back once its completed running.
I was not able to reproduce the issue, I got a ProRes file that plays on my system.
At this point I don’t know what to think, with the downgrade to version 4.2.2 it works everything without any problems.
Hey Kyle is there any way i can replace the ffmpeg system files in Topaz Video AI directories with one of my ffmpeg files that I download?
No you can’t
I have the exactly same issue on 5.0.4.
Computer is Macbook Pro M3 Pro 18GB RAM.
Used Chronos to produce 2x fps in ProRes HQ 422 mov with audio copy; preview works well; 1 min testing export works well too.
But when it comes to actual full video export, everything seems working until success except the exported file cannot be played by VLC, QuickTime or IINA. Also the Finder seems unable to produce preview icon from the mov.
Done this with 3 times and every time it produced unplayable file.
Some info that might be helpful to identify the issue.
When I try to use standard FFMPEG to convert the unplayable export to new file, the ffmpeg freezes.
ffmpeg -i topaz_export.mov -c copy new.mov
After I Ctrl+C, ffmpeg gave 2 errors:
…
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x11f504800] Could not find codec parameters for stream 0 (Video: prores (HQ) (apch / 0x68637061), none(bt709, progressive), 3840x2160, 1326514 kb/s): unspecified pixel format
Consider increasing the value for the ‘analyzeduration’ (0) and ‘probesize’ (5000000) options
…
[mov @ 0x11f504ab0] track 1: codec frame size is not set
…
This is what I get.
I found the workaround mentioned above actually works. It’s a bit annoying but probably better than downgrade to 4.x.
Use standard ffmpeg to copy streams to a new mov file.
ffmpeg -i topaz_export.mov -c copy new.mov
The ffmpeg will appear not responding after the command. But it’s actually still working in the background.
Leave it for 30~60 min for scanning the unplayable source mov and then it shows the copying progress.
When finished the new.mov will become normal and playable by VLC, QuickTime and IINA.
I tried the latest release 5.1.0, the 15-minute sample file plays but the Windows explorer does not indicate the duration.
I want to point out that MPC-BE , MPC-HC play the file, VideoLan hangs on the first frame.
Thank you
