4x Upskale Resolution Error

Topaz Video AI Bugs and Issues
1

Any time I attempt to 4x upscale it fails. 2x and everything else seems to work fine.

Steps to reproduce issue:

  1. Step 1 - Add Video
  2. Step 2 - Select 4x upscal as output fomat
  3. Step 3 - Export

A window pops up telling me to try changing the output resolution.

Topaz Video AI 5.3.5 on Mac M3

logsForSupport.zip (187.2 KB)

2

It looks like the app is running into an error specifically when upscaling to resolutions over 4K. This can be fixed by switching to the H265 (this is a newer video format that supports resolutions above 4K) or ProRes export option in the app’s menu.

3

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