3.3.8 - mp4 videos encoded with Deinterlace and Upscale to HD no longer stream properly online

Topaz Video AI Bugs and Issues
1

Interlaced videos encoded to mp4 with h264 and Dione DV are no longer streaming properly online since the latest 3.3.8 update. Strange behavior in Firefox - buffering to the end of the video before playing, starting from the end, then timeline bouncing back and forth before playing from beginning. Edge browser - videos buffer to the end before playing. Hopefully this is enough info to investigate, please advise, thanks

DxDiag.txt (91.5 KB)
logsForSupport.tar.gz (88.9 KB)

2

Hi Tom,

I’m looking into this now and will send it over to our dev team. Do you know which version of Video AI you updated from?

3

I believe there were about 3 updates available when I opened VideoAI and updated, hope this helps, thanks.

1 Like
4

Great, thanks for confirming. I’ll update you on our test results with the same settings you posted.

5

Update 3.3.9 has fixed the issue, thanks!

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