Hi, Tony,
I am already exporting with previews disabled. Unfortunately, this does not fix the sync issues.
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Ok thanks for testing that, Iāll follow up with our dev team on the latest changes that could resolve this sync issue. Could we get a copy of your log files for review?
To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the zip file to your reply.
Are these files your require?
2023-05-08-17-43-36-Main.tzlog (1.7 MB)
logsForSupport.tar.gz (202.2 KB)
Yes, thanks! I will review these with our developers and see what can be done to resolve this.
Just a quick question, is this the same bug causing the extra frame on image exports as well? I only ask because adding a frame is exactly what mine is doing, so assume related, but nothing to do with audio as I donāt work with video exports (and no audio on the import).
Which encoder are you using?
H264 High (NVIDIA)
I have tried H265 Main (NVIDIA) and it worked once on a short video and then it failed on a longer video. I have attached the log.
logsForSupport.tar.gz (209.0 KB)
OK. Stop press!
I just played the same file in VLC and it works fine. But if I play the rendered file in Windows Media Player (my default) the visual and audio are out of sync. Is it possible that this is actually a WMP issue, and not TVAI? Iāll keep testingā¦
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Yes, 100% the issue, unfortunately, WMP is a bit unreliable when it comes to synching. Stick with VLC or any other professional tool.
OK. I guess it still doesnāt explain why TVAI is adding a frame to every renderā¦
Regarding WMP: lesson learnt!
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