In Video Ai, I am encountering a recurring issue. I am upscaling 1080p50f to 4K50f and each time the audio is out by two frames. Is this a know issue? If so, will there be a fix soon?
@daniel.robinson-3784 This is not a known issue and if transcode does not work, please reach out to me via support and share the input and output files via dropbox
You can securely submit your files(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Hi, Ida. I have tried the transcode option with no luck. I have uploaded the files to Dropbox as requested. You will note that the ‘Copy’ version is two frames out and the transcode version is one frame out. Weird. I look forward to learning what you discover.
Some additional information: I am running an intel i9-9900K CPU 3.6GHz with 32 GB RAM (64bit).
Ida is away for a few days but I want to let you know our developers are investigating the cause of this issue and we will get back to you with the latest update from them as soon as possible.
Thanks for your patience while we work on this bug.
Hi Daniel, unfortunately, a solution is not in v3.2.4, however, Tony has figured it out and we are working on implementing this fix in an upcoming build. We will notify you here once this is resolved
As a temporary fix we recommend disabling Exporting with previews enabled. This should create a frame-equal output. If you’re still having sync issues with this setting, please let us know: