2.4 TPAI crashes when trying to open this RAW image and others

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]
DSC06777.ARW (28.5 MB)

Ditto here on an M1 Mac. It won’t open in On1 PR either, so maybe it is corrupted. You need to raise a support ticket, and send them the original file, logs and details of your hardware and OS.

Please reach out to us at the following link:

Topaz Labs | Support Page

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