# 1.7.1 Getting errors when trying to open previously upscaled content or simple tvai files **URL:** \ **Category:** Bugs and Issues\ **Tags:** investigating\ **Created:** [September 19, 2026, 11:21pm UTC](https://community.topazlabs.com/t/1-7-1-getting-errors-when-trying-to-open-previously-upscaled-content-or-simple-tvai-files/105099 "2026-09-19T23:21:49Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![frencherman](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/f/9fc29f/32.png) [@frencherman](https://community.topazlabs.com/u/frencherman)\ **Post date:** [September 19, 2026, 11:21pm UTC](https://community.topazlabs.com/t/1-7-1-getting-errors-when-trying-to-open-previously-upscaled-content-or-simple-tvai-files/105099/1 "2026-09-19T23:21:49Z")
Since update 1.7.1 I can’t open video files anymore that have been created via Topaz. Only the original content can be opened. For everything else I am receiving errors, inpedpently from the output container (mp4. / mkv /… whatever… This is annoying because I am used to upcale further based on already upscaled content. Can you check? Thanks / Logs uploaded [2026-09-20-01-04-44-Main.tzlog](https://community.topazlabs.com/uploads/short-url/ehzUOVGM1nff41r8aE3JeL1l4d8.tzlog) (1.8 MB) ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [September 21, 2026, 6:51pm UTC](https://community.topazlabs.com/t/1-7-1-getting-errors-when-trying-to-open-previously-upscaled-content-or-simple-tvai-files/105099/2 "2026-09-21T18:51:23Z")
In the Preferences, disable the hardware encoding option and try one of these files again. File\>Preferences\>Processing ![image](https://community-cdn.topazlabs.com/original/4X/4/d/9/4d9100c0604fbedbf97489e84a7e76495a0c96b7.png)