1.3.8 crashes when I attempt to zoom in or out of a photo

Topaz Photo AI Bugs and Issues
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[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Open photo and let auto pilot do its work.
  2. Step 2 Zoom in or out of the resulting preview or move to a different part of the photo
  3. Step 3 1.3.8 crashes.

Topaz Photo AI [v1.3.8 on Windows 11

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Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

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Hi
Attached is the system profile and the Log Folder files.
I have updated the graphics card but this does not solve the problem.
Thanks.
Peter
DxDiag.txt (147.1 KB)
2023-06-11-15-17-28.tzlog (123.5 KB)
2023-06-11-15-23-4.tzlog (279.6 KB)
2023-06-11-15-24-2.tzlog (165.0 KB)
2023-06-11-15-25-53.tzlog (318.5 KB)
2023-06-11-15-40-3.tzlog (137.7 KB)
2023-06-11-15-40-52.tzlog (1.1 MB)
2023-06-11-15-53-59.tzlog (12.5 KB)
2023-06-11-15-54-37.tzlog (111.8 KB)
2023-06-11-15-58-16.tzlog (111.8 KB)
2023-06-13-15-24-22.tzlog (137.5 KB)
2023-06-13-15-27-16.tzlog (10.0 KB)
Topaz Photo AI Installer Log.txt (1.6 MB)

5

@peterbrearley Thanks for reaching out.

It looks like you’ve submitted a support ticket with us. We’re working on getting this crash figured out for you.

If there was a previous version of Photo AI that you know worked, you can find it here:

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