# Bugs and Issues **URL:** https://community.topazlabs.com/c/photo-ai/photo-ai-bugs/93.md [Latest](https://community.topazlabs.com/latest.md) · [Categories](https://community.topazlabs.com/categories.md) · [Tags](https://community.topazlabs.com/tags.md) --- ## [\[RESOLVED by updating MSVC\] - Click here if you get “Your CPU must support AVX instructions to install this program"](https://community.topazlabs.com/t/resolved-by-updating-msvc-click-here-if-you-get-your-cpu-must-support-avx-instructions-to-install-this-program/80895)
**Author:** [@blazej.cichy](https://community.topazlabs.com/u/blazej.cichy)\ **Replies:** 13\ **Last updated:** [January 13, 2025, 10:09pm UTC](https://community.topazlabs.com/t/resolved-by-updating-msvc-click-here-if-you-get-your-cpu-must-support-avx-instructions-to-install-this-program/80895 "2025-01-13T22:09:29Z")
Just purchased and trying to install Photo AI 3.3.1 Installer freezes with this… --- ## [====\>\> \[CHECK THIS FIRST\] 🚨- How to report a bug or issue for Photo AI](https://community.topazlabs.com/t/check-this-first-how-to-report-a-bug-or-issue-for-photo-ai/85812)
**Author:** [@Ange.topazlabs](https://community.topazlabs.com/u/Ange.topazlabs)\ **Replies:** 0\ **Last updated:** [January 13, 2025, 6:00am UTC](https://community.topazlabs.com/t/check-this-first-how-to-report-a-bug-or-issue-for-photo-ai/85812 "2025-01-13T06:00:00Z")
HOW TO OPEN A SUPPORT TICKET If you encounter a new bug or issue with Photo A… --- ## [Activation after re-installation](https://community.topazlabs.com/t/activation-after-re-installation/104746)
**Author:** [@jean5](https://community.topazlabs.com/u/jean5)\ **Replies:** 6\ **Last updated:** [August 30, 2026, 8:02pm UTC](https://community.topazlabs.com/t/activation-after-re-installation/104746 "2026-08-30T20:02:33Z")
Hi, I re-installed Topaz 4.0.3 on a new computer, now the activation is not pr… --- ## [\[KNOWN ISSUE: APPLE PHOTOS STUCK\] - Steps to solve this here](https://community.topazlabs.com/t/known-issue-apple-photos-stuck-steps-to-solve-this-here/85818)
**Author:** [@Ange.topazlabs](https://community.topazlabs.com/u/Ange.topazlabs)\ **Replies:** 40\ **Last updated:** [February 27, 2026, 2:18am UTC](https://community.topazlabs.com/t/known-issue-apple-photos-stuck-steps-to-solve-this-here/85818 "2026-02-27T02:18:30Z")
Hello Everyone, Few things to cover here if you get a stuck behavior with Apple… --- ## [RESOLVED in v1.1.1 Cannot open Apple Photos Image.heic](https://community.topazlabs.com/t/resolved-in-v1-1-1-cannot-open-apple-photos-image-heic/99809)
**Author:** [@hkeely](https://community.topazlabs.com/u/hkeely)\ **Replies:** 3\ **Last updated:** [December 29, 2025, 9:14pm UTC](https://community.topazlabs.com/t/resolved-in-v1-1-1-cannot-open-apple-photos-image-heic/99809 "2025-12-29T21:14:26Z")
This is the error when opening an image through the Apple Photos app plugin on M… --- ## [\[RESOLVED in v3.6.1 \] - BLACK BOX on Windows, Unreadable text in dialog boxes Photo AI](https://community.topazlabs.com/t/resolved-in-v3-6-1-black-box-on-windows-unreadable-text-in-dialog-boxes-photo-ai/87586)
**Author:** [@dick.vogelzang](https://community.topazlabs.com/u/dick.vogelzang)\ **Replies:** 26\ **Last updated:** [February 16, 2026, 7:36pm UTC](https://community.topazlabs.com/t/resolved-in-v3-6-1-black-box-on-windows-unreadable-text-in-dialog-boxes-photo-ai/87586 "2026-02-16T19:36:25Z")
Hi, I am using Topaz Photo AI on my W11 PC in dark modus. Since last update the… --- ## [Resolved in v1.2.1 | Invalid input field characters for Adjust lighting v2/3 and Upscale \> Scale](https://community.topazlabs.com/t/resolved-in-v1-2-1-invalid-input-field-characters-for-adjust-lighting-v2-3-and-upscale-scale/87252)
**Author:** [@jurgen.wietschke](https://community.topazlabs.com/u/jurgen.wietschke)\ **Replies:** 2\ **Last updated:** [February 7, 2026, 12:19am UTC](https://community.topazlabs.com/t/resolved-in-v1-2-1-invalid-input-field-characters-for-adjust-lighting-v2-3-and-upscale-scale/87252 "2026-02-07T00:19:34Z")
Hallo. Hier wird bei der Einstellung der Stärke kein Wert angezeigt! Siehe r… --- ## [Resolved with discussions with Adobe | From LightRoom Classic, library filters are removed](https://community.topazlabs.com/t/resolved-with-discussions-with-adobe-from-lightroom-classic-library-filters-are-removed/68723)
**Author:** [@howard-74148](https://community.topazlabs.com/u/howard-74148)\ **Replies:** 3\ **Last updated:** [January 29, 2026, 12:06am UTC](https://community.topazlabs.com/t/resolved-with-discussions-with-adobe-from-lightroom-classic-library-filters-are-removed/68723 "2026-01-29T00:06:47Z")
In Develop mode, with a filter enabled, using the raw plugin from the File → Plu… --- ## [\[Resolved in v1.2.0\] - Fix compression slider bug - changes don't update UNTIL you move one of the other sliders](https://community.topazlabs.com/t/resolved-in-v1-2-0-fix-compression-slider-bug-changes-dont-update-until-you-move-one-of-the-other-sliders/88674)
**Author:** [@themiarf](https://community.topazlabs.com/u/themiarf)\ **Replies:** 2\ **Last updated:** [January 27, 2026, 10:07pm UTC](https://community.topazlabs.com/t/resolved-in-v1-2-0-fix-compression-slider-bug-changes-dont-update-until-you-move-one-of-the-other-sliders/88674 "2026-01-27T22:07:34Z")
As it says in the topic. If I move the “Fix compression” slider with the “Standa… --- ## [RESOLVED USING CORRECT SELECTION - \[Text-like artifacts\] - Unwanted text creation in Super Focus V2](https://community.topazlabs.com/t/resolved-using-correct-selection-text-like-artifacts-unwanted-text-creation-in-super-focus-v2/90950)
**Author:** [@bill.hood](https://community.topazlabs.com/u/bill.hood)\ **Replies:** 12\ **Last updated:** [January 22, 2026, 4:46pm UTC](https://community.topazlabs.com/t/resolved-using-correct-selection-text-like-artifacts-unwanted-text-creation-in-super-focus-v2/90950 "2026-01-22T16:46:18Z")
When using Photo AI 3, V 3.6.2, and Super Focus V 2, I get blocks text because t… --- ## [Recover face adding eyes to the subject](https://community.topazlabs.com/t/recover-face-adding-eyes-to-the-subject/99836)
**Author:** [@cody.robinson-9891](https://community.topazlabs.com/u/cody.robinson-9891)\ **Replies:** 1\ **Last updated:** [December 31, 2025, 6:55pm UTC](https://community.topazlabs.com/t/recover-face-adding-eyes-to-the-subject/99836 "2025-12-31T18:55:24Z")
Is anyone else having issues with face recover 2 adding eyes to subjects? I am… --- ## [\[Dust and Scratch V2 was released\] - \[Dust and Scratch unsuccessful results\] - Click here if you have bad results](https://community.topazlabs.com/t/dust-and-scratch-v2-was-released-dust-and-scratch-unsuccessful-results-click-here-if-you-have-bad-results/95077)
**Author:** [@piehler](https://community.topazlabs.com/u/piehler)\ **Replies:** 5\ **Last updated:** [December 22, 2025, 6:34am UTC](https://community.topazlabs.com/t/dust-and-scratch-v2-was-released-dust-and-scratch-unsuccessful-results-click-here-if-you-have-bad-results/95077 "2025-12-22T06:34:44Z")
Again and again I am disappointed by AI for photos. It’s the same disappointment… --- ## [\[RESOLVED IN TOPAZ PHOTO v1.1.0\] - \[OM-3 Support\] - Click here if you have the new camera OM-3](https://community.topazlabs.com/t/resolved-in-topaz-photo-v1-1-0-om-3-support-click-here-if-you-have-the-new-camera-om-3/88197)
**Author:** [@larry.fasnacht](https://community.topazlabs.com/u/larry.fasnacht)\ **Replies:** 2\ **Last updated:** [December 19, 2025, 1:23am UTC](https://community.topazlabs.com/t/resolved-in-topaz-photo-v1-1-0-om-3-support-click-here-if-you-have-the-new-camera-om-3/88197 "2025-12-19T01:23:11Z")
Can you please update to include RAW files for the new OM-3. --- ## [\[RESOLVED IN v1.1.0\] | \[Nikon Z5 II Support\] - Click here if you have this unsupported camera](https://community.topazlabs.com/t/resolved-in-v1-1-0-nikon-z5-ii-support-click-here-if-you-have-this-unsupported-camera/93869)
**Author:** [@voraxas](https://community.topazlabs.com/u/voraxas)\ **Replies:** 3\ **Last updated:** [December 19, 2025, 12:48am UTC](https://community.topazlabs.com/t/resolved-in-v1-1-0-nikon-z5-ii-support-click-here-if-you-have-this-unsupported-camera/93869 "2025-12-19T00:48:21Z")
Hello everyone, happy owner of PhotoAI, however, I’ve recently acquired the new… --- ## [Resolved by rerunning instaler with blocker off | App downloading models every time I log on](https://community.topazlabs.com/t/resolved-by-rerunning-instaler-with-blocker-off-app-downloading-models-every-time-i-log-on/99211)
**Author:** [@eric-158089](https://community.topazlabs.com/u/eric-158089)\ **Replies:** 1\ **Last updated:** [December 9, 2025, 3:52am UTC](https://community.topazlabs.com/t/resolved-by-rerunning-instaler-with-blocker-off-app-downloading-models-every-time-i-log-on/99211 "2025-12-09T03:52:15Z")
Topaz Photo wants to download models every time I log on --- ## [\[RESOLVED by running the installer with antivirus and firewall off\] - Photo AI missing models](https://community.topazlabs.com/t/resolved-by-running-the-installer-with-antivirus-and-firewall-off-photo-ai-missing-models/80867)
**Author:** [@marjorie.campolongo](https://community.topazlabs.com/u/marjorie.campolongo)\ **Replies:** 27\ **Last updated:** [November 4, 2025, 11:13pm UTC](https://community.topazlabs.com/t/resolved-by-running-the-installer-with-antivirus-and-firewall-off-photo-ai-missing-models/80867 "2025-11-04T23:13:22Z")
I was instaling an update, but the installer crashed before loading the models. … --- ## [Sharpen Standard V2 addding 2 random spots vs v1](https://community.topazlabs.com/t/sharpen-standard-v2-addding-2-random-spots-vs-v1/97666)
**Author:** [@gandteric](https://community.topazlabs.com/u/gandteric)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 3:08pm UTC](https://community.topazlabs.com/t/sharpen-standard-v2-addding-2-random-spots-vs-v1/97666 "2025-10-20T15:08:16Z")
Standard V2 adding random spots see attached, this is not seen in v1, I croppe… --- ## [\[ADJUST LIGHTING\] - On Mac, when changing from v2 to v1, goes back to v2](https://community.topazlabs.com/t/adjust-lighting-on-mac-when-changing-from-v2-to-v1-goes-back-to-v2/97425)
**Author:** [@gerwin1954](https://community.topazlabs.com/u/gerwin1954)\ **Replies:** 1\ **Last updated:** [October 13, 2025, 4:17pm UTC](https://community.topazlabs.com/t/adjust-lighting-on-mac-when-changing-from-v2-to-v1-goes-back-to-v2/97425 "2025-10-13T16:17:50Z")
I use lighting version 1, more often than version 2. I can select Ver. 1 and sim… --- ## [\[Crop + rotation issue\] - crop + rotation on vertical photos results in incorrect output (Squashed)](https://community.topazlabs.com/t/crop-rotation-issue-crop-rotation-on-vertical-photos-results-in-incorrect-output-squashed/84698)
**Author:** [@roehl.pangilinan](https://community.topazlabs.com/u/roehl.pangilinan)\ **Replies:** 10\ **Last updated:** [October 10, 2025, 6:49pm UTC](https://community.topazlabs.com/t/crop-rotation-issue-crop-rotation-on-vertical-photos-results-in-incorrect-output-squashed/84698 "2025-10-10T18:49:59Z")
Older RAW files I load into Photo AI 3.4.1 for editing become cropped; the botto… --- ## [\[RECOVER FACES BUG WITH RTX 30 series\] - Recover faces has no effect or blurry patches starting in v4.0.2](https://community.topazlabs.com/t/recover-faces-bug-with-rtx-30-series-recover-faces-has-no-effect-or-blurry-patches-starting-in-v4-0-2/94482)
**Author:** [@jmlesko2](https://community.topazlabs.com/u/jmlesko2)\ **Replies:** 5\ **Last updated:** [October 7, 2025, 12:28pm UTC](https://community.topazlabs.com/t/recover-faces-bug-with-rtx-30-series-recover-faces-has-no-effect-or-blurry-patches-starting-in-v4-0-2/94482 "2025-10-07T12:28:34Z")
Face detection has stopped working since update 4.2, if i revert back to version… --- ## [\[Double Denoise\] - Adding denoise twice causes issues with selections](https://community.topazlabs.com/t/double-denoise-adding-denoise-twice-causes-issues-with-selections/80668)
**Author:** [@snoopy42](https://community.topazlabs.com/u/snoopy42)\ **Replies:** 16\ **Last updated:** [September 28, 2025, 4:54am UTC](https://community.topazlabs.com/t/double-denoise-adding-denoise-twice-causes-issues-with-selections/80668 "2025-09-28T04:54:47Z")
Dear support team, For quite some time I have issues with your very nice enhance… --- ## [\[Recover Faces\] - Realistic model generates portion of image which is not mine](https://community.topazlabs.com/t/recover-faces-realistic-model-generates-portion-of-image-which-is-not-mine/95906)
**Author:** [@mas3218](https://community.topazlabs.com/u/mas3218)\ **Replies:** 2\ **Last updated:** [September 19, 2025, 6:54pm UTC](https://community.topazlabs.com/t/recover-faces-realistic-model-generates-portion-of-image-which-is-not-mine/95906 "2025-09-19T18:54:38Z")
\-------Face Recover generate not realistic eve “realistic” selected- IF YOU HAVE… --- ## [\[RESOLVED\] - Models downloading upon each launch in Photo AI](https://community.topazlabs.com/t/resolved-models-downloading-upon-each-launch-in-photo-ai/85212)
**Author:** [@ImagiNature1](https://community.topazlabs.com/u/ImagiNature1)\ **Replies:** 5\ **Last updated:** [September 1, 2025, 5:57pm UTC](https://community.topazlabs.com/t/resolved-models-downloading-upon-each-launch-in-photo-ai/85212 "2025-09-01T17:57:53Z")
Every time I try to run Topaz Photo AI, it downloads models. I have been unable … --- ## [\[WACOM PEN BUGS\] - Issues with a wacom pen](https://community.topazlabs.com/t/wacom-pen-bugs-issues-with-a-wacom-pen/94507)
**Author:** [@janoly](https://community.topazlabs.com/u/janoly)\ **Replies:** 1\ **Last updated:** [August 22, 2025, 10:17pm UTC](https://community.topazlabs.com/t/wacom-pen-bugs-issues-with-a-wacom-pen/94507 "2025-08-22T22:17:57Z")
Photo AI cannot be closed or minimized using my WACOM pen or Asus pen on my ASUS… --- ## [\[Remove Object Unwanted results\] - Click here if you have odd results when using Remove Tool in Photo AI](https://community.topazlabs.com/t/remove-object-unwanted-results-click-here-if-you-have-odd-results-when-using-remove-tool-in-photo-ai/87103)
**Author:** [@alexandre.topazlabs](https://community.topazlabs.com/u/alexandre.topazlabs)\ **Replies:** 43\ **Last updated:** [August 20, 2025, 6:04pm UTC](https://community.topazlabs.com/t/remove-object-unwanted-results-click-here-if-you-have-odd-results-when-using-remove-tool-in-photo-ai/87103 "2025-08-20T18:04:31Z")
If you have odd results to share. Please write here if you experience bad re… --- ## [\[RESOLVED IN v4.0.3\] - Mac Batch processing - Photo AI v4.0.2 crash on batch processing](https://community.topazlabs.com/t/resolved-in-v4-0-3-mac-batch-processing-photo-ai-v4-0-2-crash-on-batch-processing/92805)
**Author:** [@Moyame1](https://community.topazlabs.com/u/Moyame1)\ **Replies:** 45\ **Last updated:** [August 15, 2025, 11:49am UTC](https://community.topazlabs.com/t/resolved-in-v4-0-3-mac-batch-processing-photo-ai-v4-0-2-crash-on-batch-processing/92805 "2025-08-15T11:49:10Z")
After the last update, the program constantly crashes. It can’t handle several i… --- ## [\[RESOLVED IN V4.0.3\] - Windows Batch processing - Photo AI v4.0.2 crash or freeze on batch processing](https://community.topazlabs.com/t/resolved-in-v4-0-3-windows-batch-processing-photo-ai-v4-0-2-crash-or-freeze-on-batch-processing/93411)
**Author:** [@darren.pearson-1480](https://community.topazlabs.com/u/darren.pearson-1480)\ **Replies:** 7\ **Last updated:** [August 15, 2025, 12:58am UTC](https://community.topazlabs.com/t/resolved-in-v4-0-3-windows-batch-processing-photo-ai-v4-0-2-crash-or-freeze-on-batch-processing/93411 "2025-08-15T00:58:22Z")
Batch processing on Windows 11 on 4.0.2 crashes randomly. The program will stop,… --- ## [\[RESOLVED In v4.0.3\] - Capture One issue in v4.0.2 where image does not roundtrip](https://community.topazlabs.com/t/resolved-in-v4-0-3-capture-one-issue-in-v4-0-2-where-image-does-not-roundtrip/93428)
**Author:** [@Leno77](https://community.topazlabs.com/u/Leno77)\ **Replies:** 2\ **Last updated:** [August 15, 2025, 3:12am UTC](https://community.topazlabs.com/t/resolved-in-v4-0-3-capture-one-issue-in-v4-0-2-where-image-does-not-roundtrip/93428 "2025-08-15T03:12:37Z")
When I try to send an image to Topaz via Image-\>Edit With-\>Process with Topaz Ph… --- ## [\[RESOLVED\] - Photo ai disappeared from PSE 2023](https://community.topazlabs.com/t/resolved-photo-ai-disappeared-from-pse-2023/42252)
**Author:** [@drifter235](https://community.topazlabs.com/u/drifter235)\ **Replies:** 20\ **Last updated:** [August 14, 2025, 8:05pm UTC](https://community.topazlabs.com/t/resolved-photo-ai-disappeared-from-pse-2023/42252 "2025-08-14T20:05:32Z")
Photo ai always showed up under “filters” in my Photoshop elements 2023. After t… --- ## [\[Native RAW files white balance issue\] - Auto white balance is incorrect on native files, but OK on DNG copy](https://community.topazlabs.com/t/native-raw-files-white-balance-issue-auto-white-balance-is-incorrect-on-native-files-but-ok-on-dng-copy/94110)
**Author:** [@cyril.hanebna](https://community.topazlabs.com/u/cyril.hanebna)\ **Replies:** 4\ **Last updated:** [August 11, 2025, 5:31pm UTC](https://community.topazlabs.com/t/native-raw-files-white-balance-issue-auto-white-balance-is-incorrect-on-native-files-but-ok-on-dng-copy/94110 "2025-08-11T17:31:18Z")
When I export a Nikon Z6 III raw file from Capture One Pro to Photo AI and expor… [Next page](https://community.topazlabs.com/c/photo-ai/photo-ai-bugs/93.md?page=1)